A resident filed a complaint with the Houston Apartment Association to dispute charges at move out.
In her complaint, the resident expressed that she felt she was unfairly charged for pet damages and a total balance of $1,585.55.
Management responded to HAA and that response was forwarded to HAA and that response was forwarded to the resident, a former employee, was provided with a three-day notice to vacate 48 hours after she was terminated as an employee, per the special provision in the lease. Because she was an employee living onsite, the application fee, the security deposit and the pet deposit were waived. the resident paid a $150 pet fee, which was applied to the final account.
Enclosed in management’s response were copies of the application, the lease, the final account statement and all invoices.
the resident was charged for remaining utilities, pet odor removal of $514, vinyl flooring repairs and Kilz to cover pet and urine stains. Management stated that the pet and urine odor were extremely powerful. According to management, they paid for an ozone treatment that was not billed to the resident in an attempt to remove the odor.vv The vinyl was charged accordingly.
The committee decided in favor of management with and adjustment. The committee determined the $514.19 for pet odor removal was excessive. The committee reduced the pet odor removal by $325.
After the adjustment was made, the resident still owes the property $1257.55.
If the resident is not happy with this result, they can pursue in small courts.
If you are a resident with a similar issue call HAA at 713-595-0300